Politique de retours et remboursement

Shipping Policy

Processing Time

Orders are processed within 1-3 business days after payment confirmation. You'll receive a confirmation email with tracking information as soon as your order ships.

Shipping Times & Rates

  • Standard Shipping (5-10 business days): calculated at checkout based on your location
  • Expedited Shipping (2-5 business days): available at checkout where offered

Please note that shipping times are estimates provided by our carriers and are not guaranteed. Delays may occur due to customs, weather, or carrier issues beyond our control.

Order Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package every step of the way.

International Orders

We currently ship within the United States. International shipping availability, if offered, will be shown at checkout. International customers are responsible for any customs duties, taxes, or import fees charged by their country.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address, though we're happy to help however we can if this happens.

Questions?

Reach out to us at contact@auroveliabeauty.com and we'll be happy to help.

Return & Refund Policy

Return Window

We want you to love your Aurovelia order. If something isn't right, you may request a return within 14 days of delivery.

Eligibility

To be eligible for a return, items must be unused, unopened, and in their original packaging. For hygiene reasons, opened skincare, makeup, and beauty tools cannot be returned unless they arrived damaged or defective.

How to Start a Return

Email us at contact@auroveliabeauty.com with your order number and reason for return. We'll guide you through the next steps.

Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the item, and we'll arrange a replacement or refund at no extra cost to you.

Return Shipping

Unless the item is damaged, defective, or incorrect, return shipping costs are the customer's responsibility.

Questions?

Reach out to us at contact@auroveliabeauty.com — we're happy to help.