Refund policy
AUROVÉLIA — RETURN & REFUND POLICY
Last updated: August 2026
At Aurovélia, we want every purchase to feel as thoughtful as the ritual itself.
If you are not completely satisfied with your purchase, please contact us at:
We will be happy to assist you.
1. 30-Day Return Policy
We accept eligible returns within 30 days of the date your order was delivered.
To be eligible for a return, the product must generally be:
- unused;
- unopened;
- in its original packaging;
- in its original condition;
- accompanied by the original order information.
Because Aurovélia offers beauty and cosmetic products, products that have been opened or used may not be eligible for return for hygiene and product-safety reasons, except where otherwise required by applicable law.
2. How to Start a Return
To request a return, please email:
contact@aurovelia.com
Use the subject line:
RETURN REQUEST — [ORDER NUMBER]
Please include:
- Full name
- Order number
- Email address used for the purchase
- Product(s) you wish to return
- Reason for the return, if applicable
- Photos of the product, when requested
Our customer care team will review your request and provide the appropriate return instructions.
Please do not send a product back before receiving return instructions from Aurovélia.
3. Cosmetic Products
For hygiene and safety reasons, we generally cannot accept returns of cosmetic products that have been:
- opened;
- used;
- tested;
- altered;
- damaged after delivery.
This restriction does not limit any rights you may have under applicable federal or state law.
If you believe a product is defective, damaged, contaminated, or unsafe, please contact us before disposing of or returning the product.
4. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us at:
We recommend contacting us as soon as reasonably possible and providing:
- your order number;
- a description of the problem;
- photographs of the product;
- photographs of the shipping packaging.
After reviewing the situation, we may offer an appropriate remedy, which may include:
replacement, refund, or another applicable solution.
5. Defective Products
If you believe a product has a manufacturing defect, please contact us.
Do not continue using a cosmetic product if you believe it may be defective or unsafe.
Please provide, when available:
- product name;
- order number;
- batch or lot information;
- description of the issue;
- photographs of the product and packaging.
We may request additional information to investigate the issue.
6. Return Shipping
For standard returns due to a change of mind, return shipping costs are generally the responsibility of the customer unless otherwise stated at the time of purchase.
If the return is due to an error on our part, such as:
- incorrect item shipped;
- damaged item;
- qualifying product defect;
Aurovélia may provide an appropriate return solution, including return shipping instructions.
7. Refunds
Once we receive and inspect an eligible returned product, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
The amount refunded may depend on:
- the returned products;
- applicable shipping charges;
- the reason for the return;
- applicable law;
- the terms presented at the time of purchase.
Your financial institution or payment provider may require additional time to make the refunded amount available in your account.
8. Refund Processing
After Aurovélia approves your refund, please allow additional processing time for your bank or payment provider.
If you do not see your refund after the applicable processing period, please contact us:
We will help you investigate the status of the refund.
9. Exchanges
We may offer exchanges for eligible products depending on availability.
If you received an incorrect or damaged product, contact us before sending anything back.
If the requested replacement is unavailable, we may provide another appropriate resolution.
10. Final Sale Items
Products clearly identified as Final Sale at the time of purchase are generally not eligible for return or exchange, except where required by applicable law.
Any applicable final-sale restriction will be displayed clearly before purchase.
11. Gift Returns
If you received an Aurovélia product as a gift and would like to request a return, please contact:
The available refund or exchange options may depend on whether we can verify the original order.
12. Order Cancellation
If you need to cancel an order, contact us as soon as possible:
We will try to accommodate cancellation requests received before fulfillment or shipment.
However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the standard return procedure may apply.
13. Shipping Delays
Aurovélia will make reasonable efforts to fulfill orders within the shipping timeframe communicated to customers.
For U.S. online orders, federal rules require sellers to have a reasonable basis for advertised shipping times. If no shipping timeframe is stated, the FTC's Mail, Internet, or Telephone Order Merchandise Rule generally requires a reasonable basis to ship within 30 days. If Aurovélia cannot meet the promised timeframe, applicable rules may require us to notify customers of the delay and provide an opportunity to cancel and receive a prompt refund. Federal Trade Commission
14. Lost or Stolen Packages
Once an order has been delivered to the shipping address provided by the customer, Aurovélia may not be responsible for packages that are subsequently lost or stolen.
If tracking shows that your package was delivered but you cannot locate it, please contact us so that we can review the shipment information and determine what assistance may be available.
15. Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address, please contact:
Additional shipping charges may apply if the order needs to be reshipped.
16. International Orders
Aurovélia's primary market is the United States.
If international shipping is offered in the future, separate terms may apply regarding:
- customs duties;
- taxes;
- import fees;
- delivery;
- returns;
- refunds.
Those terms will be communicated before purchase where applicable.
17. Consumer Rights
This Return & Refund Policy is intended to explain Aurovélia's standard return procedures.
It does not waive, restrict, or replace any consumer rights that cannot legally be waived under applicable federal, state, or local law.
Return policies can also be affected by state-specific requirements. For example, California has specific rules governing retailers that limit or refuse refunds, including requirements concerning disclosure of such policies. Procuradoria Geral da Califórnia
18. Contact Us
For any questions regarding returns, refunds, exchanges, damaged products, or order issues:
AUROVÉLIA
Email:
contact@aurovelia.com
Last updated:
August 2026