Privacy policy

Last updated: August 2026

At Aurovélia, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, purchase our products, create an account, subscribe to our communications, or otherwise interact with Aurovélia.

1. Who We Are

Aurovélia

Legal name: Aurovelia

Email: contact@aurovelia.com

For privacy-related requests, please contact us using the information above.

2. What Personal Information We Collect

Depending on how you interact with Aurovélia, we may collect:

Information you provide directly

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Information provided when contacting customer service
  • Information provided when creating an account
  • Information provided when subscribing to our newsletter

Order information

When you purchase a product, we may process information necessary to fulfill your order, such as:

  • Customer identification information
  • Delivery information
  • Order details
  • Payment-related information necessary to process the transaction

Aurovélia does not need to store your complete payment-card information when payment processing is handled by an authorized payment provider.

Automatically collected information

When you browse our website, certain technical information may be collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website interactions
  • Approximate location derived from technical information
  • Cookies and similar technologies

The exact data collected depends on the technologies and applications actually installed on the Aurovélia website.

3. Why We Use Your Information

We may process personal information for purposes including:

Order fulfillment

To:

  • process purchases;
  • confirm orders;
  • deliver products;
  • communicate about orders;
  • handle returns and exchanges;
  • provide customer support.

Website operation

To:

  • operate and maintain our website;
  • improve functionality;
  • detect technical problems;
  • protect our systems.

Communication

With your permission where required, we may use your information to send:

  • newsletters;
  • product announcements;
  • beauty content;
  • promotional communications;
  • special offers.

You can unsubscribe from marketing communications at any time.

Personalization

Where legally permitted, we may use information about your interactions with our website to improve your shopping experience and present more relevant products or content.

The LGPD permits different legal bases for processing personal data, including consent, contractual necessity, legal obligations and legitimate interests, depending on the specific processing activity. 

4. Legal Bases for Processing

Depending on the circumstances, Aurovélia may process personal information based on one or more legal bases permitted by the LGPD, including:

  • consent;
  • performance of a contract or preliminary contractual procedures;
  • compliance with legal or regulatory obligations;
  • exercise of rights in judicial, administrative or arbitration proceedings;
  • legitimate interests, where applicable and where the rights and freedoms of the individual do not prevail;
  • protection of credit, where applicable.

We will seek to limit processing to purposes that are legitimate, specific, appropriate and necessary. These principles are expressly recognized by the LGPD.

5. Cookies and Similar Technologies

Aurovélia may use cookies and similar technologies to:

  • keep the website functioning;
  • remember preferences;
  • understand how visitors use the website;
  • measure website performance;
  • improve the shopping experience;
  • support marketing activities where permitted.

Cookies may include:

Essential cookies

Necessary for the website to function.

Analytics cookies

Used to understand website traffic and performance.

Preference cookies

Used to remember certain settings.

Marketing cookies

Used, where applicable and appropriately authorized, to measure campaigns or personalize advertising.

You can manage cookie preferences through our cookie consent interface.

6. Third-Party Services

Aurovélia may use third-party service providers to operate its business.

Depending on the services actually enabled on the store, these may include providers responsible for:

  • e-commerce infrastructure;
  • payment processing;
  • shipping and delivery;
  • email marketing;
  • customer reviews;
  • analytics;
  • advertising;
  • website security.

Third parties should only receive information necessary for the services they provide and should process information according to their applicable terms and privacy requirements.

The final version of this policy must list or accurately describe the providers actually connected to the Aurovélia store.

7. Shopify

Our online store may be operated using Shopify.

Shopify and its service providers may process information necessary to provide e-commerce functionality, payment processing, security, analytics and other services.

For this reason, Aurovélia's final privacy policy should be reviewed against the actual Shopify configuration and the services enabled on the store.

8. Email Marketing

If you subscribe to Aurovélia communications, we may use your email address to send newsletters, product information and marketing communications.

You can unsubscribe at any time by:

  • clicking the unsubscribe link included in our marketing emails; or
  • contacting us through our privacy/customer service channel.

We will respect applicable consent and opt-out requirements.

9. Sharing of Personal Information

We do not sell your personal information simply because you visit our website.

We may share information when necessary with:

  • payment providers;
  • shipping and logistics providers;
  • technology providers;
  • e-commerce service providers;
  • email marketing providers;
  • analytics providers;
  • customer service providers;
  • professional advisers;
  • government authorities where legally required.

We may also share information when necessary to protect our rights, prevent fraud, enforce our terms, or comply with legal obligations.

10. International Data Transfers

Some service providers used by Aurovélia may process information outside Brazil.

Where personal information is transferred internationally, Aurovélia will take the measures required by applicable data-protection laws and the applicable rules of the ANPD.

The final policy should be updated once the actual providers and their data-processing locations are confirmed.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • fulfilling orders;
  • providing customer support;
  • meeting legal or regulatory obligations;
  • resolving disputes;
  • preventing fraud;
  • maintaining necessary business records.

Where information is no longer necessary, we will delete, anonymize, or otherwise dispose of it when legally permitted.

12. How We Protect Your Information

Aurovélia takes reasonable technical and organizational measures to protect personal information against:

  • unauthorized access;
  • accidental loss;
  • alteration;
  • disclosure;
  • destruction;
  • misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your Rights Under the LGPD

Depending on the circumstances and applicable legal requirements, you may have rights including:

  • confirmation of whether your personal information is being processed;
  • access to your personal information;
  • correction of incomplete, inaccurate or outdated information;
  • anonymization, blocking or deletion of unnecessary or excessive information;
  • deletion of information processed based on consent, subject to legal exceptions;
  • information about entities with which your information has been shared;
  • information about the possibility of refusing consent and the consequences of doing so;
  • withdrawal of consent where processing is based on consent;
  • portability, subject to applicable regulation and legal limitations;
  • review of certain decisions based solely on automated processing, where applicable.

These rights are reflected in the LGPD and guidance published by the ANPD. 

14. How to Exercise Your Rights

To exercise your privacy rights, contact:

Privacy / Data Protection Contact

Email: contact@aurovelia.com

Subject:

LGPD — Data Subject Request

Please provide enough information for us to understand and process your request securely.

We may need to verify your identity before responding to certain requests.

The ANPD recommends that individuals first attempt to exercise their rights directly with the data controller and retain records of the request and response. 

15. Children's Privacy

Aurovélia's website is not intentionally designed to collect personal information from children without the appropriate legal basis and safeguards.

If we learn that personal information has been collected in circumstances where it should not have been, we will take appropriate steps to address the situation.

16. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect:

  • changes to our services;
  • changes to our technologies;
  • changes to our business practices;
  • changes to applicable legislation or regulatory requirements.

When we make significant changes, we may provide an appropriate notice on our website or through other appropriate channels.

The “Last updated” date at the top of this policy indicates when it was most recently revised.

17. Contact Us

If you have questions about this Privacy Policy or how Aurovélia processes personal information, please contact:

AUROVÉLIA

Email: contact@aurovelia.com